Our Commitment to You
Peace of Mind for Your Family
We understand the weight of caring for a loved one. We have built our entire approach around earning your trust with honesty, transparency, and zero pressure.
Our Commitments
What We Promise
No-Pressure Sales
- Take all the time you need to decide
- 14-day cooling-off period on all purchases (your legal right, and we honour it fully)
- No artificial urgency or "limited time" offers
- We never cold call. You contact us when you are ready
- Family discussions welcomed and encouraged
Honest Pricing
- Complete cost breakdown before any commitment
- No hidden fees or surprise charges
- What we quote is what you pay
- No upselling to unnecessary features
Truthful Communication
- Realistic about what our technology can and cannot do
- Honest assessment of whether we are the right fit
- Plain English, no confusing technical jargon
- We will tell you if a simpler solution would work better
Respect and Dignity
- Solutions tailored to individual needs
- Technology that supports independence
- Your loved one's comfort and preferences matter
- Right to adjust or cancel at any time
Protecting Vulnerable Customers
- Staff trained to recognise when someone needs more time
- Written quotes you can review with family
- No pressure for same-day decisions
- Encourage you to involve trusted family members
Ongoing Support
- We are here after installation, not just before
- Easy-to-reach customer service
- Regular check-ins to ensure everything is working
- Honest if something is not right. We will fix it
What We Never Do
We believe in earning your trust through actions, not pressure tactics.
Accountability
How to Reach Us
We stand behind every promise. If something is not right, we want to know about it.
Need help choosing the right solution?
Take our quick assessment to get personalised recommendations for your family's needs.
Takes Under 1 Minute
No Obligation
No Sales Pressure