Questions about Croft
How the sensors work, who gets alerts, what it costs and what Croft is not.
Getting started
How to get an estimate and what setup involves
Complete the needs assessment. It takes a few minutes and gives you an estimated price.
Croft is not on sale yet. We are preparing a pilot in 50 homes; the needs assessment adds you to the waitlist.
About a minute per sensor: stick it in a corner at chest height and plug in one USB cable. The hub goes beside the router.
The product
The fall sensors, the hub and what comes later
A hub and a radar fall sensor for each main room: living rooms, bedrooms, bathrooms and the kitchen. Hallways and landings are optional.
No. Croft's fall sensors use radar, not cameras. They cannot capture images or sound. There is nothing to wear, and nothing records what happens in the home.
No. There is nothing to wear, charge or press.
No. The hub sits beside the broadband router and has mobile data built in, so it keeps working if the broadband drops, or without broadband at all.
A tablet for calls with their circle, heart and breathing rate from the same sensor, smoke and carbon monoxide alarms, temperature sensors, door sensors and smart plugs. They will join the same hub. They are not on sale yet.
Alerts
Who is told about a fall, and what happens next
The people you add to their circle: family, friends or neighbours, on the Croft app.
An alert goes to the people nearest first. If no one answers, it passes to the next person until someone acknowledges it. Croft does not have a call centre and does not call the emergency services itself, so it works best with at least two people who live nearby.
No system can promise that, and we will not claim it. We are testing the sensor in controlled trials and in pilot homes, and we will publish what we find.
No. Croft alerts the people in their circle, and they decide what help is needed.
Pricing
How Croft is priced, up front and each month
Every home is different, so the cost depends on how many rooms need a sensor. There is a one-off cost for the hub and sensors, then a monthly subscription for connectivity, alerts, support and updates. The needs assessment gives you an estimate for their home.
Yes. A monthly subscription covers connectivity, alerts, support and updates. The needs assessment shows it alongside your estimate.
No. You see the one-off cost and the monthly fee in your estimate, and we confirm the price before anything is ordered.
Privacy
Who can see what, and what Croft is not
Only Croft, to run the service, and the people in their circle when there is an alert.
No. Croft is a monitoring and communication system that alerts people your parent trusts. It does not diagnose anything.
Living with Croft
How Croft fits around your parent and their care
Croft needs nothing from the person, which suits people who forget to wear or press an alarm. Speak to us about their home. It is not a medical device.
Start with what matters to them: staying independent at home. Explain that there is no camera, nothing to wear, and that they choose who is in their circle. Do not install it until their concerns have been answered.
No. Croft adds a safety layer between visits. It supports carers and families; it does not replace them.
Something we have not answered?
Ask Emma and Mark directly, or get an estimated price for their home.
Takes a few minutes. No obligation, no sales calls.