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How Croft Works, From Assessment to Support

Start with a quick needs assessment to get a tailored recommendation, then move through setup and support with clear guidance. If you prefer, you can still talk things through with us first.

30-Min Setup
30-Day Guarantee
Privacy First
UK Family-Owned

From Assessment to Full Support

Six clear steps from your assessment to ongoing support. No surprises, no complexity, just practical care that works.

Needs assessment & optional call

Start with our quick 10-minute online needs assessment to understand routines, home setup, and key concerns. You'll get instant recommendations. Optionally, book a demo call to see Croft in action and get personalised guidance.

Common Questions

Do I have to book a call?

No, the call is completely optional. Many families start with just the online assessment and only book a call if they want extra guidance.

What if my parent is resistant to technology?

We provide talking points that focus on independence and peace of mind, not surveillance.

Step 1 of 6

Choose the Easiest Way to Get Started

Most families start with the assessment for a fast recommendation, then add a call only if they want extra support.

Start with the Needs Assessment

Takes about 10 minutes

Best for: Best first step for most families who want a clear plan before ordering.

How it works:

  • • Answer a few simple questions about your home and care priorities
  • • Get an assessment-based recommendation right away
  • • Review a suggested setup before any order is placed
  • • Request an optional call if you want to talk it through
Find the Right Setup

Optional Video Call Support

About 30 minutes

Best for: Useful if you want extra reassurance after your assessment or prefer live guidance.

How it works:

  • • Choose a time that suits you
  • • Speak with a Croft specialist for optional support
  • • Review your assessment findings and home priorities
  • • Get answers before Croft reviews and approves your final plan
Contact Us

Common Questions About the Process

Everything you need to know about getting started with Croft.

No. The needs assessment is the primary way to start and is enough for most families. A call is optional and available if you want extra guidance, help comparing options, or reassurance before approval.
Croft specialists review your assessment details and proposed setup, then confirm it is suitable for your home and priorities. Nothing is ordered until that plan is reviewed and approved.
Once approved, we prepare your devices, ship your setup, and guide installation. After go-live, we run a first-week check-in and continue with ongoing support so your family is not left to manage things alone.
Absolutely. Most families do. You might start with basic fall detection and add medication reminders six months later. We can add devices anytime, and you only pay for what you need when you need it.
No, we do not need your WiFi password. Your Croft hub has its own dedicated connection, so setup is simple: plug it in and you are ready to go.
30-day money-back guarantee, no exceptions. If Croft isn't working for you, we'll remove everything and refund 100% of your payment. After the 30 days, there's still no long-term contract. Cancel monitoring anytime if your situation changes.

Start with a Quick Home Assessment

Most families begin with the assessment to see what suits their parent's home, then book a call if they want extra guidance.

Takes Under 1 Minute
No Obligation
No Sales Pressure
Start the Assessment Contact Us