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How Croft Works, Step by Step

The whole process is simple and stress-free, from choosing devices to getting them running. No technical knowledge needed and help is always available.

30-Min Setup
30-Day Guarantee
Privacy First
UK Family-Owned

From First Call to Full Support

Six clear steps from first conversation to ongoing support. No surprises, no complexity, just practical care that works.

Needs assessment & optional call

Start with our quick 10-minute online needs assessment to understand your parent's routines, home setup, and concerns. You'll get instant recommendations. Optionally, book a demo call to see Croft in action and get personalised guidance.

Common Questions

Do I have to book a call?

No, the call is completely optional. Many families start with just the online assessment and only book a call if they want extra guidance.

What if my parent is resistant to technology?

We provide talking points that focus on independence and peace of mind, not surveillance.

Step 1 of 6

Choose the Easiest Way to Get Started

Both options help you find the right setup. Pick whatever feels most comfortable.

Quick Home Guide

Takes about 10 minutes

Best for: You already have a sense of the challenges at home.

How it works:

  • • Answer a few simple questions about the home
  • • Get instant recommendations
  • • See an example layout based on your answers
  • • Book a follow-up call if you want extra guidance
Find the Right Setup

Personal Video Demo Call

About 30 minutes

Best for: You prefer to talk things through with a real person and see things in action.

How it works:

  • • Choose a time that suits you
  • • Speak with a Croft specialist
  • • Discuss your parent's situation and goals
  • • See a live walkthrough of how Croft works
Book a Demo Call

Common Questions About the Process

Everything you need to know about getting started with Croft.

From completing the needs assessment to live system: typically 1-2 weeks. This includes time for custom planning, device configuration, shipping, and scheduling installation at your convenience. If you need it faster, let us know and we can often accommodate rush requests.
This is exactly who we design for. Most Croft devices work automatically in the background (motion sensors, fall detection, temperature monitoring). The only thing your parent might interact with is a simple emergency button. During training, we ensure they're completely comfortable, and support is always a phone call away.
Hardware is covered by warranty, and we handle all troubleshooting. If something fails, we ship a replacement immediately (usually next-day delivery) and walk you through the swap if needed, or send a technician for free if you prefer.
Absolutely. Most families do. You might start with basic fall detection and add medication reminders six months later. We can add devices anytime, and you only pay for what you need when you need it.
Yes, devices need internet connectivity. However, we use guest network access when possible, and we never store WiFi passwords after installation. Everything is handled securely following GDPR requirements.
30-day money-back guarantee, no exceptions. If Croft isn't working for you, we'll remove everything and refund 100% of your payment. After the 30 days, there's still no long-term contract. Cancel monitoring anytime if your situation changes.

Ready to Get Started?

Most families begin with the quick guide to see what suits their parent's home.

Takes Under 1 Minute
No Obligation
No Sales Pressure
Get Recommendations Book a Demo Call